We are aware of a third-party IT security incident that has impacted our case management system.

While we investigate this and get our systems back online, you will be unable to submit a new complaint, view an existing complaint, or use our web chat, webform, Learning Hub, or landlord portal.

If you need to raise a new complaint, please email info@housing-ombudsman.org.uk or call us on 0300 111 3000.

We’re working to restore our services as quickly as possible and will share updates when we can.

Thank you for your patience. We apologise for the inconvenience.

Richard Blakeway extended in Housing Ombudsman role

17 June 2025

The Secretary of State has approved a further extension of Richard Blakeway as the Housing Ombudsman until the end of July 2026.

Richard Blakeway

The Secretary of State has approved a further extension of Richard Blakeway as the Housing Ombudsman until the end of July 2026.

The extension comes at a time of change for the housing sector. This includes the Renters Rights’ Bill and the potential for an extension of our powers and the introduction of Awaab’s Law.

We have seen significant growth in our remit alongside increasing demands on our service since Mr Blakeway was first appointed to the role in 2019. In that time he’s overseen the introduction of new powers in the Social Housing Regulation Act, including the statutory Complaint Handling Code, as well as new learning tools for landlords under our Centre for Learning.